Each of the 3A Composites public websites collects registered visitors' questions and requests, automatically funneling them to the appropriate internal teams for efficient handling.

Sample requests are processed at facilities in Benton, KY, or Charlotte, NC. Each request can be automatically approved or manually reviewed, based on user-defined preferences. Most samples are fulfilled through a third-party service seamlessly integrated with our system, managing shipping via Next Day, Second Day, Ground, or International methods. Tracking numbers are automatically captured and sent directly to contacts. Additionally, our system tracks backorders and continuously monitors inventory levels, communicating critical data back to manufacturing teams.

Quote requests are managed through our proprietary Quote Tool, generating clear, detailed PDF quotes. Given the complexity of 3A Composites' business logic—with pricing and discounts varying across territories, product lines, and individual customers—pricing data is sourced directly from SAP and refreshed daily. Quotes can feature multiple quantity options and accurately reflect additional charges for custom packaging or air and sea freight. Finalized quotes are seamlessly integrated into SAP for streamlined order fulfillment and invoicing.

Technical and product-related inquiries are handled promptly by a dedicated product support team, utilizing our custom-built Document Library and continually expanding Help Desk knowledge base. All request processing times—whether for samples, quotes, or queries—are meticulously tracked and reported upstream, empowering managers and C-level executives to monitor performance through detailed reports provided via Microsoft Power BI.

Hundreds of leading companies—including Arby's, Honda, and Porsche—rely on 3A Composites to produce custom-painted Alucobond panels precisely matching their corporate colors. These panels prominently feature in the construction of their restaurants, dealerships, and architectural projects. Our custom-color process expertly matches exterior paint to PMS colors, existing paint manufacturers’ colors, or even physical samples provided by clients.

Explore examples of our Brand Identity programs here.

Custom Color Match requests are managed by a dedicated paint team, specialized in precisely matching corporate color specifications—including paint type, finish, and gloss—for building exteriors and architectural elements. Our tailored system efficiently manages every step: initial data collection, iterative information gathering, coordination of paint samples from third-party providers, and ultimately, shipping physical samples to clients for approval before production.

Upon project completion, our system automatically generates detailed PDF warranties with coverage terms ranging from 10 to 30 years, clearly outlining conditions and available remedies.

Frequent customers can request that 3A Composites maintain a Custom Stocking Program where specified quantities of their cut product are stocked on the 3A Composites factory floor for minimal delays in production. This system was custom-built with various heads of operation, manufacturing, and sales providing feedback and approvals along with a system to review the stocking levels periodically

We’ve developed sophisticated Sales Pipeline systems tailored for each division of 3A Composites. These pipelines empower Sales Representatives to manage complex projects, often spanning two years or more. The system meticulously tracks communications, custom color selections, product lines, and special requests. Additionally, each project includes detailed tracking—from building construction status to specifics like drainage systems and blueprint specifications.

Projects within the Sales Pipeline can seamlessly generate or link to Sample Requests, Quotes, Call Reports, Color-Match Requests, and Referrals to fabricators and suppliers of 3A Composites products, providing streamlined integration throughout the sales process.

C-level executives and Sales Managers gain deep insights through comprehensive reports, featuring detailed charts and graphs illustrating project stages, quantities, and dollar-values across multiple statuses. Even projects not secured (“lost projects”) are meticulously tracked, enabling targeted refinement of sales strategies. Additionally, Sales Representatives and Regional Management Teams are assessed via dynamic scorecards, highlighting the most effective paths to successful project completion.

As with our other systems, all pipeline data integrates seamlessly into Microsoft Power BI, delivering dynamic, real-time analytics and actionable insights.